We are looking for a customer-focused, professional, and well-groomed Guest Service Associate (Front Office) to provide excellent front-office services and ensure a smooth and welcoming experience for hotel guests. The candidate will be responsible for handling guest arrivals and departures, reservations, inquiries, billing, and coordination with various hotel departments.

Key Responsibilities

• Welcome, greet, and assist guests in a courteous and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, bookings, cancellations, and modifications.
• Respond to guest inquiries regarding hotel facilities, services, and local information.
• Handle guest requests, complaints, and concerns and provide appropriate solutions.
• Maintain accurate guest records and front-office documentation.
• Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments for smooth guest services.
• Handle billing, payments, receipts, and basic cash transactions accurately.
• Operate hotel PMS/front-office software for reservations and guest records.
• Manage telephone calls, emails, and other guest communications professionally.
• Ensure compliance with hotel policies, safety standards, and service procedures.
• Maintain a professional appearance and high standards of hospitality.
• Support the Front Office team in delivering excellent guest experiences.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and guest-handling skills.
• Basic computer knowledge and familiarity with hotel PMS software.
• Good problem-solving and complaint-handling abilities.
• Ability to work in shifts, including weekends and holidays.
• Professional grooming and positive attitude.
• Ability to work effectively in a team environment

Education Level : No Formal Education

Technical Education : NA

Certificate : TOT Certified

Industrial Certificate : Experencie

Key Skills
Room Allocation & Coordination, Booking & Reservation Management, Professional Grooming & Hospitality Etiquette

Other Skills
Time Management

• Hindi - Reading, Writing, Speaking
• English - Reading, Writing, Speaking