• Welcome guests warmly and provide a professional first impression.
• Assist guests with check-in, check-out, and reservation procedures.
• Respond to guest inquiries and provide accurate information about services, facilities, and local attractions.
• Handle guest requests, complaints, and feedback promptly and professionally.
• Coordinate with housekeeping, maintenance, food & beverage, and other departments to fulfill guest needs.
• Maintain accurate guest records, reservations, and billing information.
• Process payments, issue invoices, and manage cash or digital transactions as per company procedures.
• Answer telephone calls, emails, and other guest communications courteously and efficiently.
• Promote hotel services, amenities, and special offers to enhance the guest experience.
• Ensure the reception and guest service areas are clean, organized, and presentable.
• Follow company policies, safety procedures, and hospitality standards.
• Maintain confidentiality of guest information and uphold professional ethics.
• Support daily front office and administrative operations.
• Build positive relationships with guests to encourage repeat visits and customer loyalty.
  A Guest Service Associate plays a key role in enhancing the overall guest experience by providing courteous, efficient, and personalized service while maintaining the highest standards of hospitality and professionalism.

Education Level : No Formal Education

Technical Education : NA

Certificate : TOT Certified

Industrial Certificate : Experencie

Key Skills
Guest Relationship Management, Customer Service Excellence, Complaint Handling and Resolution

Other Skills
Problem Solving

• Hindi - Reading, Writing, Speaking
• English - Reading, Writing, Speaking