Job Role: Call Center Executive (TEL/Q0100) – Version 5.0

Company Name: Mahendras Skill Development Private Limited

Job Type: Offline Vacancy

Job Location: Dhanbad, Jharkhand

Salary: ₹18,000 – ₹23,000 per month

(Food & Accommodation Included)

Experience Required: Minimum 2 Years of relevant training/industry experience

1. We are looking for a qualified and passionate Trainer for the job role of Call Center Executive (TEL/Q0100) Version 5.0 under the Telecom Sector. The candidate must be capable of delivering quality training, motivating candidates, maintaining discipline, and ensuring successful assessment and placement outcomes.
2. The trainer must be ToT (Training of Trainers) Certified by the respective Sector Skill Council.

As per NSQF guidelines for Call Center Executive (TEL/Q0100) Version 5.0, the candidate should possess:

1. Graduate in any discipline with relevant experience
   OR
2. Diploma/Certificate in Customer Service, Telecom, BPO, Soft Skills, or related field

• Minimum 2 years of experience in:
  • Call Center/BPO Industry
  • Customer Support Operations
  • Skill Development Training
  • Telecom or Service Sector Training

1. Valid ToT Certification from the respective Sector Skill Council
2. Good communication skills in Hindi and basic English
3. Knowledge of MS Office, MIS reporting, and candidate management

1. Counselling the candidates regarding training and career opportunities
2. Training candidates as per the curriculum/module designed by the Sector Skill Council
3. Monitoring candidate attendance regularly
4. Maintaining and submitting Daily MIS Reports
5. Conducting pre-assessment activities
6. Preparing candidates for final assessment and certification
7. Motivating candidates for placement opportunities and better grades
8. Ensuring high-quality training delivery with a target of 95% result performance
9. Maintaining classroom discipline and trainee engagement
10. Coordinating with centre management for smooth training operations

1. Excellent Communication Skills
2. Customer Handling Skills
3. Tele calling & Call Handling
4. Soft Skills & Personality Development

1. Experience in Skill Development Projects
2. Knowledge of NSDC/SSC Training Standards
3. Strong presentation and interpersonal skills
4. Positive attitude and professional behaviour
5. Ability to handle batches effectively

1. Competitive Salary Package
2. Food & Accommodation Facility
3. Opportunity to work in the Skill Development Sector
4. Professional Growth & Learning Opportunities
5. Supportive Work Environment
6. Chance to make a positive impact on youth employment and skill development

Education Level : Bachelor's Degree

Technical Education : NA

Certificate : TOT Certified in Call Center Executive

Industrial Certificate : Experience

Key Skills
Customer Service Skills, Telecalling & Voice Process, Active Listening, Client Handling, Computer Knowledge, CRM Software Handling,Team Coordination, Complaint Management, Soft Skills

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking